Items bought on clearance may only be returned for an exchange or store credit. A refund is not permitted.
We do not refund shipping costs.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or click here to start the process. You will be given 3 options for your return preference.
1) Item Exchange
2) Refund to payment Return
3) Refund in store credit return
After you choose one of the options for returning the item, it will take between 0-3 days for your return to be processed and be accepted or rejected. We’ll send you a confirmation accepting or rejecting your request, as well as instructions on how and where to send your package if accepted. Items sent back to us without first requesting a return will not be accepted.
Return costs for any item range between $20-$50
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded in store credit or through your method of payment.